Total Visibility, Smarter Customer Relationships
One platform. Every customer touchpoint.
Oracle NetSuite CRM brings together sales, marketing, service, and partner management into a single cloud-based solution—giving your teams a 360° view of every lead, customer, and opportunity.
Whether you’re guiding prospects through the funnel or optimizing renewals and support, NetSuite CRM enables a seamless customer journey that boosts efficiency, increases revenue, and drives loyalty.
Ready to simplify and scale your customer operations?
A CRM That Goes Beyond Sales
NetSuite CRM is more than contact management. It’s a fully integrated platform that empowers your sales, marketing, and service teams with real-time data and automation tools to engage smarter and close faster.
Key Capabilities:
- Lead-to-cash automation—from opportunity to quote to fulfillment.
- Real-time visibility into sales pipelines and forecasts.
- Integrated support cases, contracts, and inventory views.
- Built-in sales performance management, commissions, and incentives.
- Mobile access for field teams across iOS and Android.
Empowering Sales Teams to Move Faster, Sell Smarter
- Opportunity & Quote Management: Track deals, generate quotes, and streamline approvals.
- Sales Forecasting: Turn pipeline data into accurate, actionable forecasts.
- Account & Contact Views: Full history of activity, communications, and transactions.
- Commission Automation: Ensure accurate payouts and keep your team focused on results.
- Productivity Tools: One platform for managing tasks, calendars, and collaboration.
Support & Service That Scales With You
With NetSuite CRM’s integrated service tools, your teams can deliver consistent, high-quality support across every channel—with full context at every step.
- Case Management: Assign, track, and resolve issues faster across multiple channels.
- Customer Portal: Enable self-service with access to knowledge bases, tickets, and transactions.
- Time Tracking: Gain visibility into time spent on service delivery.
- Connected Teams: Sales, service, and support share the same data, in real time.
Smarter Marketing, Better Leads
NetSuite CRM’s marketing automation helps you generate qualified leads, nurture them effectively, and pass them to sales at the right moment.
- Multi-channel Campaigns: Run campaigns across web, email, social, events, and more.
- Real-time Reporting: Track performance by lead source, campaign type, and ROI.
- Email Marketing: Use segmentation, personalization, and automation to boost results.
- Landing Page Tools: Build lead capture forms with simple drag-and-drop design.
Partner Relationship Management
Drive better results from your channel with integrated PRM tools. NetSuite CRM lets you collaborate with distributors and partners on leads, campaigns, and deals—all while maintaining full visibility into performance.
- Lead Registration: Track and manage partner-submitted leads and pipeline.
- Co-branded Marketing: Launch joint campaigns and demand generation initiatives.
- Joint Sales Management: Collaborate on deals, orders, and partner opportunities.
- Commission Tracking: Monitor payouts and performance across your channel.
Work Anywhere with NetSuite CRM Mobile
Enable your sales teams to stay connected and productive anywhere with NetSuite mobile apps. Access leads, update opportunities, and collaborate on the go—with full access to customer data, forecasts, and activity logs.
See How NetSuite CRM Helps You Close Deals, Retain Customers, and Scale Smarter
Oracle NetSuite CRM brings everything together: sales, marketing, service, and partners—fully connected in the cloud.
Request a demo to see how NetSuite CRM can help your business drive revenue, streamline customer interactions, and improve decision-making across teams.
