About the Customer
The customer is a large pipeline system in the United States operating a major refined oil products pipeline network that serves communities, businesses, and military across the country. Its operations span a broad geographic footprint and supports the safe, efficient, and responsible transportation of liquid fuels at scale. Maintaining reliable infrastructure and continuously improving its operations are central to supporting the customers and communities that depend on its network.
Situation
The customer, a large pipeline system for refined oil products in the United States, was in the process of transitioning an employee out of the business while simultaneously managing two major technology initiatives: a Planisware implementation and an ODA migration. With critical work already underway, the organization faced an immediate resource gap and needed experienced functional and technical support without adding long-term headcount or slowing project momentum.
The priority was clear: find a consulting partner that could quickly supplement the existing team with the right expertise while maintaining continuity across mission-critical initiatives despite an unexpected personnel change.
Action
Centroid stepped in with flexible, on-demand Managed Services support to fill in the organization’s urgent personnel gap and maintain business continuity. Through the Elevate tier of Centroid’s Managed Services offering, Centroid provided both functional and technical support that delivered the capacity needed to bridge the customer’s critical resource gap on short notice.
Rather than committing to a long-term staffing arrangement, the customer was able to draw on ad-hoc, specialized resources when and where they were needed, giving its internal team the additional capacity to keep mission-critical initiatives moving forward without having to undergo a lengthy hiring process or wait for a new FTE hire to complete training and onboarding.
Impact
Centroid’s flexible Managed Services support model closed a significant resource gap for the customer and helped the organization maintain momentum across two major initiatives during a period of personnel transition. With both functional and technical expertise available on demand, the team was able to continue critical work without a disruption to operations or project progress.
The engagement also demonstrated the value, flexibility, and scalability of Centroid’s customized Managed Services offering. Centroid’s Managed Services are not a one size fits all but rather a customizable solution designed to fit the unique needs, pain points, and business goals of each customer. Centroid’s versatile Managed Services solution can support both short-term and long-term engagements, from one-time projects and temporary personnel gaps to open-ended, long-term support for ongoing technology management, optimization, and growth initiatives.