Your Digital Business Transformation: Is There a Future for ERP? (Part 3)

In Part 1 and Part 2 of this in-depth series on digital business transformation for the future of the enterprise, I offered a clear explanation on what an “Enterprise Business Capabilities” (EBC) strategy is and why EBC is critical for enterprises as we enter into the new decade of the 2020s.

Now, let’s talk about how your company can start to build a roadmap for your EBC implementation.

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What to Know First, BEFORE Your Digital Business Transformation with EBC

One of the most important things to understand, first of all, before you even consider transitioning to an EBC-focused strategy, is that your goal with EBC should not be to implement EBC. That’s old-fashioned thinking.

Instead, your goal with EBC should be to realize business value through your effective use of your various Enterprise Business Capabilities solutions; your goal should be to make your EBC choice matter.

Of course, this is easier said than done. As you doubtless already know, enterprise-wide transformation requires the support of your thousands of global employees, requires them to embrace the change in your organization, and requires them to see and understand the big picture behind what you’re doing and why you’re doing it. Focused, engaged employees are one of the biggest keys to having engaged, evangelical customers – and since customer experience (CX) is the purpose of implementing an EBC strategy, you can see how important it is to ensure that your employees feel supported during your continuous transformation.

But transitioning to an EBC strategy also places quite a number of focused requirements on you and the rest of the C-suite.

Digital business transformation through the implementation of an Enterprise Business Capabilities strategy requires you to effectively manage change at your organization over the course of a few years. And this requires you to artfully redirect and avoid change fatigue whenever it rears its ugly head.

Luckily, there’s a strategy to help you do exactly that.

Your EBC Implementation Roadmap

  1. Like most good roadmaps, your path to an Enterprise Business Capabilities strategy starts with where you want to go. It takes time to determine exactly where you want to go, but if you start by carefully investigating your customers’ expectations in detail, those expectations can create a guidepost that can help direct you to your ultimate goal. Remember, the main reason why EBC will be critical in 2020 and beyond is because it’s the best way for you to deliver to your customers’ expectations and provide the seamless CX they demand.
  1. Once you know where you want to go, you need to start crafting a plan to get there. It shouldn’t surprise you that this second step requires you to fully understand where you’re at currently. Your journey from Point A (your current state) to Point B (your future state) — and beyond — is impossible to plan without knowing what those two points are. An experienced EBC consultant can help you clearly identify your current state and help you plot your best path forward.
  1. Knowing Point A and Point B is only the beginning. After you know your coordinates, you’ll be able to better identify your current gaps, so you can fill or overcome them. Often, large enterprises find that one of their largest gaps lies in their technical capabilities. In these cases, it’s critical that you work with a highly skilled, flexible, and agile EBC consultant that can help you fill gaps as soon as they’re identified.

Make Sure You Have the Resources to Fill Identified Gaps

How many times have you seen great projects stalled, simply for lack of talent and skill? Canon Medical Systems USA had to wait an additional two and a half years for their critical ERP implementation because the partner they chose wasn’t able to complete their implementation on time.

Centroid, one of the industry’s leading ERP and EBC implementation experts, had the skills to finish Canon’s project, helping the global company to move to their next stage of enterprise evolution. (Read more in the success story here.)

Coming Up Next…

After you build your roadmap, it’s time to hit the gas on your journey. Check out Part 4 for an in-depth look into what an EBC migration typically looks like.

 

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