About Grupo Almo
Grupo Almo is a leader in the security, cash transport services, packaging, and courier services industry. The organization operates in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, and Panama. Grupo Almo has been the leader in most business segments for over 40 years. The company employs more than 16,000 people in over 100 offices across the six countries.
Situation
Grupo Almo experienced challenges with regard to enhancing operational efficiencies due to a lack of centralized systems. Each company managed its own financial and administrative processes, leading to challenges with reporting, delayed decision-making, and limited visibility across the group. Their fragmented purchasing processes also prevented them from leveraging global contracts or negotiating better deals. At the same time, the finance team faced slow, complex consolidation cycles, which created challenges when reporting to shareholders and financial institutions. Adding to the pressure, their logistics operations required real-time integration with a new order tracking platform, LOGINEXT. Grupo Almo needed a unified, scalable solution that could streamline processes across all entities and deliver clear, accurate insights into the health of the business.
Action
Grupo Almo partnered with Centroid to implement Oracle ERP Cloud as a single, integrated solution for finance, procurement, and supply chain operations. Centroid helped launch a centralized Business Process Outsourcing (BPO) function that standardized shared finance and administrative services. With financial and accounting data consolidated into one platform, the organization gained real-time visibility and improved reporting accuracy. Centroid also integrated the ERP with LOGINEXT and other critical satellite systems, creating a seamless logistics tracking experience that spanned order processing to final delivery. Additionally, the new ERP environment enabled Grupo Almo to expand its payment and sales channels by connecting ERP with multiple payment gateways, giving customers more flexible transaction options.
Impact
The transformation delivered measurable results across the business. Contact center response times improved by 50% thanks to faster access to real-time information. Financial closing time was reduced from 15 days to just 7, providing greater agility and confidence in group-level reporting. Inventory reliability increased dramatically, with zero stock shortages reported during shipment cycles. Customer satisfaction rose as billing complaints dropped by 90%. Additionally, centralized procurement began managing more than 10 global contracts, unlocking significant cost savings and allowing the organization to negotiate from a stronger position. With Oracle ERP Cloud in place, Grupo Almo now operates as a unified, data-driven enterprise—streamlined, connected, and prepared for future growth.