The In-Depth Guide to Evaluating Oracle Managed Service Providers

Thinking of hiring an Oracle Managed Service Provider (MSP)? Hiring outsourced professionals is the kind of thing no one likes to do. Researching always takes up more time than you think it will, wading through your shortlist makes you wish you had assistants to research more for you, and getting through the final selection process requires you to sit through a seemingly endless battery of sales pitches. Ugh.

Considering how much time and effort it takes to find an MSP, you do not want to have to do it again in another year or so.

This guide will help you find the exact right Oracle managed service provider for your company, so you can make this process as painless as possible.

Plus, if you follow the steps exactly, you may even find an MSP that your company will rely on until well after your retirement, so you never have to do this again.

Who This Guide Is For

Before we get into the step-by-step details of your evaluation process, let’s start by clarifying a few basic assumptions.

We wrote this guide assuming that:

This article will help you take that shortlist and evaluate how each managed service provider can execute on your company’s objectives in the short- and long-term.

The Step-by-Step Guide to Evaluating Oracle Managed Service Providers

Evaluating MSPs will take a lot of time sitting through sales pitches in the conference room, so we’re going to suggest that your “pre-step” should be to pick up some good To Go menus from local delivery places. Now that you’ve got that covered, you can move on to the steps in this guide.

  • STEP 1: Get Your Internal IT Team on Board

If you get your internal and external IT teams working together immediately, your transition process is likely to be smoother and faster than it would be for your peers who haven’t followed this step.

The most critical key to evaluating Oracle MSPs is to first manage your internal IT team’s response to the idea of outsourcing. You need your team’s help to make this process a success, so it’s best to address their concerns at the outset.

If your team fears that they’ll lose their jobs to the outsourcers, reassure them. Enterprises typically don’t replace an in-house IT team with outsourcers, they simply free up their internal team’s time by offloading boring, day-to-day administrative tasks to the MSPs. If you tell your internal team that they won’t have to answer any more Help Desk calls that require explaining how to turn on a computer, they’ll suddenly be pretty excited about the idea of outsourcing.

Once they’re excited (or at least accepting of the idea), invite members of your IT team to participate in the selection process. This will increase buy-in and can result in a more comprehensive interview of your shortlist candidates.

  • STEP 2: Ask Potential Oracle MSPs about Their Oracle Cloud Experience

The cloud is the future, and you need an Oracle MSP that can help you stay ahead of the curve as you move your business into that future.

Once you’re in the conference room with your MSP shortlist candidates, their salespeople are going to want to launch straight into their competitive pitch. They’ll ask you who else you’re considering and then start picking apart that provider piece by piece. Honestly, that’s not a good place for you to start this conversation.

At the beginning of the conversation with each MSP candidate, you should focus on high-level details. Specifically, you should focus on their Oracle Cloud experience.

It’s highly likely that your enterprise is hiring an Oracle MSP to oversee and optimize your Oracle Cloud Infrastructure (OCI) performance and, in that case, your MSP’s OCI experience will be one of your biggest deciding factors. If you aren’t hiring them for cloud monitoring at this point, you’ll probably want them to perform this task within a few short years. After all, Gartner predicts that “80% of enterprises will have shut down their traditional data center by 2025.”

Your Oracle MSP should be able to demonstrate a long and varied history of successful cloud management with satisfied clients and should also have a large number of diverse, in-house Oracle Cloud experts who can help you take care of your cloud needs. They should also have multiple cloud certifications issued by Oracle.

Get the Rest of the Guide in Part 2 – Coming Soon!

Move into your future by planning to read Part 2 of this in-depth guide.


While you’re waiting for the next 3 steps, including a surprising recommendation and an example of a successful Oracle MSP evaluation meeting, check out why Centroid is one of North America’s leading Oracle managed service providers.