My day typically starts at around 7:15 am.   I read through email and respond to messages that have come in overnight from clients in Asia and Europe.   My next task is to check in with my leads via Instant Messenger to see how they are doing and to find out if there are any development or support situations I need to know about.   Once that is taken care of I check in with clients  (usually via IM or phone) to see if they have any concerns or any issues they want to discuss.  On average, I spend 4-6 hours per day in meetings and phone calls either with or pertaining to our clients.  I have blocks of time allocated to analyzing data and metrics to ensure that we are meeting our service level agreements with our client, identify any process improvements, or to spot issues or trends that need to be reviewed.  I allocate a few hours every week to focus on Centroid internal processes and process improvements, usually working with the partners or my team leads.  Each day I schedule one hour to exercise.  I usually wrap up around 5:30 PM, but usually have meetings later in the evening at least once a week.